With the rise of ecommerce, brick-and-mortar retailers are facing increasing challenges from the digital stores. But national chain store Macy’s is staying ahead of the market with two power moves that make shopping more personalized and convenient for its customers across platforms.
The first step it took was embracing beacon technology. Macy’s announced that it is expanding the use of Shopkick-powered iBeacons to all of its stores nationwide over the next 2 months, just in time for the upcoming holiday shopping season. When completed, it will be the largest beacon installation in retail history, and provide Macy’s customers with highly personalized, interactive retail experiences.
Furthermore, the retail mainstay announced plans to offer same-day delivery service later this fall, effectively eliminating one key advantage of its digital retail competitors. Online shoppers in eight selected markets would soon have a consistent and convenient cross-platform shopping experience, whether on the web stores or mobile apps of Macy’s and its upscale subsidiary Bloomingdale’s.
As we pointed out in our recent POV on multi-platform shopping, successful retailers integrate points of sale to create a consistent customer experience, which is exactly what Macy’s is trying to achieve here. By embracing the beacon technology and on-demand economy, the 156-year-old retailer shows its strength in adapting to the changing market.