Facebook Updates Messenger Platform To Help Brands Drive Conversations

What Happened
Facebook has updated its Messenger platform to add a few useful tools to help developers and brands reach users and drive conversations on its messaging app. To begin with, the social network is rolling out sponsored messages to all advertisers. Facebook has been testing this feature, which allows businesses to re-engage users who have an existing conversation with them on Messenger, with select brands since June. Developers can now also advertise their bots with News Feed ads that directly send people to Messenger to start a conversation.

In addition, a new list and checkbox plugin provides developers with an alternative to Messenger’s typical horizontal carousel layout, which should be useful for surfacing sign-up forms and lists of retail items. The company also confirmed that it continues to roll out mobile payment capability for chatbots in a closed beta.

What Brands Should Do
With these additions, Facebook is making it easier for brands and developers to create more functional chatbots and reach more users. With 1 billion people now checking Facebook only on mobile, it is important for brands to leverage the available Messenger tools to effectively reach the massive mobile audience on Facebook.  

The Lab has extensive knowledge about building chatbots. If you’re interested in reaching your audience on messaging apps and better serving them with a chatbot, please contact our Client Services Director Samantha Holland ([email protected]) for more information or to schedule a visit to the Lab.


Source: Facebook for Developer