Uber Attempts To Infiltrate Ecommerce Via Return Services

What Happened
Leading ride-hailing app Uber is aiming to infiltrate ecommerce space with a new “Return Service”, which helps busy and lazy online shoppers to easily mail back the purchases they wish to return without actually going to the post office or UPS outpost. As an extension of its existing UberRush service in Manhattan, Uber is offering the first return for free, and charges each subsequent pickup a $4 flat fee.

What Brands Can Do
Uber has always been ambitious in expanding its platform’s reach into new territories, including healthcare, food delivery, and even urban planning. Recent reports also suggest that it is working to develop a merchant delivery program for same-day delivery of goods powered by UberRush couriers and Uber drivers. For retail brands, especially the smaller ones that operate locally and does not have the resources to develop their own logistical services, Uber’s recent entry into the ecommerce space could turn out to be a great opportunity to seize and leverage into offering a better customer experience.

 

Sources: Uber Newsroom

Event Recap: NJ Tech Meetup #63

On Wednesday, August 12th, the Media Lab attended the New Jersey Tech Meetup at the Stevens Institute of Technology in Hoboken. This monthly event is organized as a way for entrepreneurs from New Jersey to network and inspire each other.

A handful of startups were chosen to present their business ideas to the attendees. First to the stage was Fusar, a company that creates wearable hardware for action-sports enthusiasts. Their products include clip-on trackers that fit on helmets, handlebar controls, and an “Eyes up”-display helmet. Because the primary function of this equipment is safety, it seems unlikely that Fusar will incorporate an open-source app store that brands can leverage, as this may be seen as a distraction to someone driving a motorcycle. Next to present was Cosmic, a company that powers the pipes that enable native eCommerce. This technology allows vendors to seamlessly offer products across the web for purchase without having to drive consumers to a separate site to buy. Finally, Gravy presented their solution for an easier way for businesses to purchase and send gifts to clients and employees. The winner of the night was Cosmic, as selected by the audience.

The main event of the night was a fireside chat with Gary Vaynerchuk. Mr. Vaynerchuk covered a wide range of topics including how he makes business decisions, his general outlook on life, and his life goal of buying the New York Jets. Mr. Vaynerchuk has created a massive brand for himself as an entrepreneur, investor, author, and Internet personality. He grew his parents liquor store from an annual revenue of $3MM to $45MM business in six years, and then in 2006, leveraged a little site called YouTube to become a public figure among the tech community. He has since launched VaynerMedia and VaynerRSE, the latter of which he is in the midst of raising a $150MM round for 10-20 investments. When asked if he had any regrets, he promptly responded no, before relenting that he probably should not have passed twice on Uber’s angel round. Mr. Vaynerchuk’s chat was inspirational and the Media Lab wishes him good fortune in purchasing the Jets from Woody Johnson.

Why Amazon Is Retiring Its Product Ads

What Happened
Earlier this week, Amazon notified advertisers of its decision to shut down its popular pay-per-click “Product Ads”, which shows texts and photos at the bottom of Amazon’s search results and usually links to other sites. Besides the obvious concerns over diverting traffic to competing ecommerce sites, Amazon may also be discontinuing this particular ad unit to stop companies like Google gaining access to its shopper data.

What Brands Should Do
This decision will no doubt push some brands that advertising their products on Amazon towards selling their products on Amazon as well. For those brands, it is important to build out the product pages with rich product descriptions, demo videos, and photos that can truly capture the attention of digital shoppers. For brands that still wish to direct shoppers to their own sites, Amazon offers an alternative ad format named “text ads,” which, as the name indicates, only offers textual links, admittedly making it a less attractive option for most retailers.

 

Source: Marketing Land

Ecommerce Giants Continue Move Into Physical Retail Space

What Happened
Amazon has signed a lease for a prime warehouse formerly used by Tesco as a distribution center, in preparation for the imminent U.K. launch of its grocery delivery service. Similarly, Alibaba announced a $4.5 billion investment in Suning, a major electronics retailer in China, in hopes of connecting online shoppers with physical stores and further expanding its delivery network.

What Brands Should Do
As the traditional brick-and-mortar retailers are going online and building out their digital assets, some ecommerce brands, including Warby Parker and Casper, have been venturing into physical retail to take advantage of the benefits that physical storefronts offer. For digital-native brands seeking faster delivery service or even to expand beyond ecommerce, eclipsing the existing retail and logistical infrastructure via either partnerships or acquisitions would be a good place to start.

Source: The WSJ & The Guardian

Amazon Starts Selling Dash Buttons For $4.99 A Piece

What Happened
The much-hyped Amazon Dash Buttons are finally here, available for all Prime members to purchase at $4.99 a piece. Back when it first launched four months ago, the bluetooth-enabled gadgets were initially offered for free to select Prime members by invitation only.

What Brands Should Do
As of now, there are 18 different branded Dash Buttons available, with nearly all of them created for household products. This means there is still many other CPG categories that could benefit greatly from putting out their own physical buy buttons to cultivate a long-term relationship with consumers that encourages habitual re-purchase. CPG brands should consider partnering with Amazon soon in order to gain the first-mover advantage.

Source: The Verge

Header image taken from Amazon’s site for “Dash Button“.

Amazon Cozies Up To Startups With Launchpad

What Happened
Earlier this week, Amazon unveiled Launchpad, a specialty store on its main website that aims to help startups, specifically those with innovative, consumer-facing hardware and physical goods, “launch, market, and distribute” new products. Similar to existing platforms like Product Hunt or Shopify, Launchpad marks Amazon’s first big move to pursue a symbiotic partnership with new product companies, in which the startups gain a strong marketer and distributor for their products, while Amazon gets a share of the innovative sheen, and, of course, the profits.

What Brands Should Do
Brands in the innovation space, especially those that are seeking scale, should consider this new platform offered by the ecommerce giant. Meanwhile, consumer gadget retailers like Best Buy and Brookstone need to take relevant measures to address the potential threats Launchpad could introduce to the market.

 

Source: TechCrunch

Head image taken from Amazon Launchpad webpage

Jet Challenges Amazon With “Smart Items” & Dynamic Discounts

What Happened
A new ecommerce site Jet.com, created by co-founder of Diapers.com parent Quidsi Marc Lore, launched on Tuesday, challenging ecommerce leader Amazon with lower pricing. Lore says that Jet uses a proprietary technology engine to link certain items that cost less to deliver when purchased together, creating a dynamic discount system that reprices items based on what shoppers already have in their carts. Such items are branded “Smart Items” and promoted on Jet with a special icon, similar to how Amazon promotes the “Prime-eligible” items.

What Brands Should Do
While it is still too early to tell if Jet’s offering is appealing enough to truly compete with Amazon. It does bring something new to the ecommerce space with the “Smart Items” system that enables dynamic discounts, which CPG brands and alike could potentially leverage to increase sales on digital outlets by encouraging bigger orders.

Source: Re/code

Amazon To Become The Biggest U.S. Clothing Retailer By 2017

According to a new report by Cowen & Co released on Monday, Amazon is set to sell $27.77 billion worth of apparel domestically in 2017, possibly dethroning Macy’s as the No. 1 clothing retailer in the states. Such a rosy prediction is likely due to the ecommerce giant’s efforts to woo fashion brands during the last few years. More importantly, it also dovetails nicely with the rise of ecommerce in recent years, projected to top $440 billion by 2017 in revenue, while brick-and-mortar retail continues to decline.

Source: Fortune

Facebook Dives Deeper Into Ecommerce By Integrating Shops Into Pages

Almost a year ago, Facebook entered the ecommerce space with a test run of adding “buy buttons” in its sponsored posts. Now, the social network seems ready to dive deeper into ecommerce by building out shops within Facebook Pages, essentially mini retail sites that will bring entire shopping experience from product discovery to checkout inside Facebook.

Social ecommerce has been gaining tremendous momentum lately, as major sites like Pinterest, Twitter, Instagram, and YouTube all jumping to launch their own respective versions of the “buy buttons.” Just yesterday, Google officially unveiled its “Purchase on Google” feature, which will add e-retail options to its mobile search ads. As all social media site rush to monetization, we expect to see this kind of ecommerce integration continues to improve.
Source: Buzzfeed

Birchbox To Deliver VR Experience Powered By Google Cardboard

Subscription-based beauty e-retailer Birchbox will start putting Google Cardboard in their monthly box for male customers in August, leveraging the inexpensive, makeshift virtual reality viewer to prompt subscribers to download an iPhone or Android app to watch some branded, immersive video clips. It’s the first time Birchbox has experimented with virtual reality, and its monthly mailings could give a boost to the VR technology if the brand is able to consistently put out new content. If successful. Birchbox could also bring in some of its partners like Sephora or Ulta to create their own branded content, such as a virtual store tour or a shoppable tutorial video, for its VR platform.

Source: AdWeek

Header image courtesy of Google Cardboard