Facebook Ramps Up Mobile Commerce With New Shopping Feed

What Happened
Following its partnership with Shopify to add “Shop” sections to companies’ Pages last month, Facebook continues to dive deeper into mobile commerce with the debut of a new shopping feed and a wide roll-out of its new “Canvas” ad format. Now Facebook users can find a “Shopping” tab in their feed menu, which provides a feed of various products that businesses choose to highlight and is customized to match individual user’s connections, Likes, and interests. Moreover, Facebook is also rolling out its immersive full-page ad format, now called “Canvas,” to more businesses to showcase different products in a fast-loading, full-screen experience in the news feed on mobile.

What Brands Need To Do
According to a recent study, Facebook ranks as the No.1 app that consumers spend time in, taking up 13% of all time spent on mobile. Therefore, it is important for retailers to reach customers where they already are and start utilizing these mobile commerce features to build a presence on Facebook. Besides, Facebook also provides some data-driven personalization options, which retail and CPG brands would be wise to make use of.

 


Source: TechCrunch
Header image credit: Promotional Image from Facebook

Event Recap: Disctrict CoWork NYC DistrictPitch Event

On October 1st, the Lab attended DistrictPitch, an event organized by District CoWork where select startups pitch their business to a panel of investors. There were a number of interesting companies on display with real marketing implications. Here are some highlights from the event.

The first to present was OKMyOutfit, an on-demand personal shopping service that charges members a monthly subscription. Users receive a consultation from a team of stylists to identify their style preferences and make more informed purchase decisions. OKMyOutfit has a partnership with the Hudson Bay Companies to offer their products and there is certainly an opportunity for other retail brands to get onboard and become providers.

The next company to present was Bluebook Academy, an education service aiming to accurately link training to occupation. As a student works their way through a curriculum, their skills and weaknesses are identified and matched to appropriate career paths. This type of guidance is often lacking in the education industry and could help guide students based on strengths and passions.

Next up to the podium was TOP Docs, a collaboration tool for teams working on a project remotely. Picture how frustrating it is to constantly have to download and save different versions of the same document because some teammates are using Google Docs and others are using Dropbox. TOP Docs allows users who are using different cloud-based storage platforms to perform real-time edits on the same file and automatically saves back to the original platform’s format. It is accessed as a freemium model on mobile and web, iOS and Android.

The following company, CareConnectors, is a health care communication platform for doctors and patients. Too often, patients leave care facilities with limited understanding of their own conditions. The platform provides patients with easy-to-understand diagnoses and prescriptions so they increase their understanding of their own personal health. The platform can also be used for peer-to-peer communications between health care providers so an individual’s treatment is uniform and streamlined.

The second-to-last business to present was eDivv, a secondary market for consumers to buy, sell, and barter beauty products. When someone has extra product that they know they will not use, they can connect to the community to trade or sell. The site includes forums, blogs, and messaging in order to connect its members. From a brand perspective, eDivv is collecting data from their community, while also offering native advertising and branded product trials.

Finally, Measurence took the stage to present their offline analytics platform for brick and mortar retailers. They are able to leverage WiFi, bluetooth, or beacons to connect to a customer’s mobile device in order to track their in-store location, dwell times, and conversion to purchase. They launched in November of 2014 and have a partnership with Square to link purchase behavior. Measurence does not build its own hardware but they are working on an Apple Watch app for the store manager to access an analytics dashboard in real time.

The DistrictPitch event showcased an array of ventures that are tackling solutions across many industries. From retail to healthcare, these entrepreneurs showcased their intelligence and ingenuity.

 

How Retailers Are Fighting Showrooming With Digital Price Tags

What Happened
Showrooming refers to the popular practice of consumers visiting retail stores in order to examine an item before buying it online instead, and it is hurting the bottom line of many brick-and-mortar retailers. Lower prices offered by online sellers is a primary reason for showrooming, and that’s why some big-name retail brands, such as Sears, Kohl’s, and Home Depot, are installing digital shelf displays, which allow for real-time adjustment of product prices, at select stores in order to match the low prices shoppers find online.

What Brands Need To Do
While it may be an effective way for physical stores to compete with online marketplaces such as Amazon, it is in fact a rather pricey solution, as digitizing all price tags in one single store could reportedly cost up to six figures. In order to better combat showrooming, retailers need to think about more ways to incorporate their digital assets into physical stores, like what Rebecca Minkoff did, or figure out ways to convert customers to webrooming, which entails product research online before in-store purchase.

 


Source: Bloomberg Business

 

How Macy’s Digitalized Its Flagship Store To Lure Millennial Shoppers

What Happened
Last week, Macy’s unveiled “One Below,” a space designed to court the digitally connected millennial shopper. Located in the basement level of its flagship store in New York’s Herald Square, the space boasts an array of brands that appeal to the generation and has technology as its focal point. It features an interactive touchscreen named “Instagram Wall,” showcasing photos tagged with #Macyslove, and a “Selfie Wall,” which allows shoppers to take a selfie with Macy’s branded images of NYC as backgrounds, in addition to a wearable-tech section, a 3-D printing area, and DIY stations with brands such as Fossil and Levi’s.

What Brands Need To Do
With the rise of ecommerce, brick-and-mortar retailers are facing increasing challenges from the digital stores. And with sales growth slowing down and its average customer age pushing 50, it seems like a logical move for Macy’s to aggressively go after the millennial shoppers with social sharing tools like Instagram Wall and DIY personalization experiences. For brands that own brick-and-mortar retail stores, now is time to embrace the in-store digital installations so as to provide young customers with a fresh, exciting shopping experience that they would love to return to.

 


Source: Digiday

 

How Adblockers Are Messing Up Retailers’ Websites

What Happened
The perils that Apple’s ad-blocking extension in iOS 9 inflicted on digital publishers has been welldocumented, but one lesser-known impact of those ad-blockers is that it can cause problems with retailers’ ecommerce sites. According to Fortune’s hands-on experiments, multiple major retailers’ digital sales channels would be negatively impacted when popular iOS ad-blocker Crystal is enabled.

The damage varies from site to site: Sears and Walgreens would have an entire webpage wipes out, whereas mobile sites of Lululemon and Walmart lose functioning online shopping carts with Crystal enabled. This is likely a result of some retailers using ad servers as part of their web platform to aid in retargeting, which in turn caused adblockers to wipe out their actual content. What’s more, ad-blockers can also strip out backend shopper behavior-tracking codes like Google Analytics or Adobe’s Omniture, which some retailers rely on for real-time customer insights.

What Brands Need To Do
Just as digital publishers have to get creative and move towards social and native ads in order to deal with the rise of ad-blockers, retailers too need to make it a priority to update the backend of their sites to prevent their web content from being misidentified as ads and getting blocked. Moreover, retailers should consider exploring social commerce enabled by buy buttons or, if resource permits, developing their own branded mobile apps, which the ad-blockers don’t affect, to offer customers a truly controlled mobile shopping experience.

 


Source: Fortune

Rebecca Minkoff Shows The Usefulness Of In-Store Behavioral Data

What Happened
Women’s clothing retailer Rebecca Minkoff opened its first “connected store” in SoHo, NYC last November, integrated with in-store tracking technology powered by eBay. The platform identifies how customers are interacting with products, such as which items are taken into the fitting room, and what’s being purchased or left behind.  The brand has also made changes to its collections based on the insights gained from the tracking data. Almost a year later, the brand has seen some great success, reportedly selling three times more than anticipated.

What Brands Should Do
Traditionally, retail brands tend to focus on analyzing purchase data to determine inventory and corresponding promotional strategies. Rebecca Minkoff’s successful experiment with comprehensive in-store tracking shows that retail brands need to pay attention to other behavioral data that indicates purchase intent, even on a granular item-by-item base, so as to better understand their customers.

 


Source: Digiday

Fashion Meets Live Streaming At NYFW

What Happened
The future of New York Fashion Week will be live streamed. While approximately 100,000 people attended last September’s shows in person, 2.6 million live-streamed them instead. This year, the streams are going mobile, as Ralph Lauren announced it’s broadcasting its Collection show live on Periscope next week. Moreover, Rebecca Minkoff recently packaged its fall 2015 show into a virtual reality video with Jaunt, a California-based cinematic VR company, for an immersive viewing experience.

What Brands Should Do
Fashion shows are usually well-produced luxury experiences, and fashion brands would be missing out on the opportunity to reach a wider audience if they don’t take advantage of nascent media platforms and emerging technologies. Moreover, brands like Calvin Klein and Tommy Hilfiger have started to include buy buttons on their live streams that link to their online shops, turning the content streams into direct sales channels, something that more brands should explore.

 


Source: Racked

Uber Readies Push into E-Commerce Delivery

What Happened
Uber is slowly unveiling its plan to enter ecommerce with a strategic partnership with dozens of big retailers and fashion brands, as the on-demand car service tries to establish itself as an express delivery option for shoppers on a wide range of shopping websites and apps. Moreover, Uber has also been reportedly in talks with retail tech companies like Bigcommerce and Shopify, which help small businesses set up online storefronts. The news came just 3 weeks after Uber started testing the UberRush courier service to handle package returns.

What Brands Should Do
Clearly, this new program would offer retailers, big and small, a great opportunity to modernize their customer experience with on-demand service. Its potential partnership with Bigcommerce and Shopify could also establish Uber as an aggregator for small local stores in the brick-and-mortar retail space, similar to the way Amazon provides a platform for independent online vendors, and that is something all retail and fashion brands need to be aware.

 


Source: Re/code

Google Debuts App For User-Generated Panoramic Street Views

What Happened
Google has relaunched its old “Photo Sphere Camera” app as a new “Street View” app to further tap into user-generated 360-degree imagery to improve the overall Google Maps experience. The new app will allow users to create panoramic “photo spheres” and share them to Google Map as well as browsing through photo spheres shared by others.

What Brands Should Do
As Google continues to improves its Maps with more brand-friendly, hyperlocal features, brands would be smart to get on board so as to reach the consumers searching on mobile for local inquiries. One way that brands can use this new app, for instance, would be to create virtual tours of their storefronts to appeal to potential customers searching for store locations with an immersive experience.

 


Source: TechCrunch
Header image taken from Google Street View in App Store

Amazon Expands Dash Button Program To Add More Brands

What Happened
Now that all prime members can get their own dash buttons, Amazon is expanding the program from 18 brands to include a total of 29 different brands, adding new household names such as Orbit, Smartwater, and L’Oreal. Moreover, the ecommerce giant is also offering credit refund for the first Dash button purchase to incentivize users to try out the physical “one-click buy button”.

What Brands Should Do
With the new expansion, Dash Buttons now cover more than 500 CPG products for Amazon shoppers to purchase with a simple press. As we previously wrote, any brands with a regularly-replenished consumer product would be wise to get on board now and develop their own branded buttons to cultivate a long-term relationship with consumers.

 


Source: 9to5 Toys